Account and sign-in
Use “New password” on the sign-in screen if the emailed password is lost or expired. Check spam and promotions folders before requesting another one.
Photo or scan problem
Use a sharp, well-lit JPG, PNG or WEBP up to 10 MB. For one bottle, keep the producer, wine name and vintage visible. For a shelf or restaurant list, photograph straight on and use multiple pages when needed. If the result is uncertain, NONOTS should say so.
Subscription or payment
Manage a web subscription through the Stripe Customer Portal in your web account. The current iOS release contains no purchase flow and uses the FREE app limits. If mobile-store subscriptions are added in a future version, they will be managed through the store where they were purchased. Deleting your NONOTS account cancels an active linked web subscription before removing saved data.
Delete your account and data
Sign in, open your profile and choose “Delete account”. Confirming the action removes the NONOTS account, Wine DNA, saved wines and stored photos after any active linked subscription is cancelled. If you cannot sign in, email us from the address used for the account with the subject “Delete my NONOTS account” so we can verify the request safely.
Contact
Email wine@nonots.com from the address used for your NONOTS account. Include your device type, what you pressed and the exact error message. Do not send payment-card details.
LATVISKI: Kontu un saglabātos datus vari dzēst profilā ar pogu “Dzēst kontu”. OpenAI piekrišanu vari mainīt vai atsaukt profilā sadaļā “Pārvaldīt AI atļaujas”. Ja nevari pieslēgties, raksti uz wine@nonots.com no e-pasta, ar kuru konts reģistrēts, un temata laukā norādi “Dzēst manu NONOTS kontu”. Atbalsta jautājumam pievieno telefona modeli, īsu darbību aprakstu un kļūdas tekstu. Kartes datus nesūti.